STROBE Terms of Service

On this page “STROBE” is referred to as “we” or “our” and customers are referred to as “you” or “your”

1. Our services
2. Payment for services
3. Cancellation of services
4. Our responsibilities
5. Your responsibilities
6. Retrieval of access details
7. Changing your details
8. Our liability to you
9. Resale of our services
10. IP addresses
11. Compliance with law

  1. Our services
    STROBE provides a range of Cloud, IT and Hosting services. When you subscribe to any of these services it is with your understanding of what each service is, what you can expect to receive and what the costs and payment terms are

We retain the right to refuse service to anyone at any time

  1. Payment for services
    Invoices are generated at the start of the month. Your invoice will be sent by email to the registered email address on your account. Payments are due on the 20th of the same month

If you fail to make payment you will receive payment reminders and we may suspend or restrict the services on your account

  1. Cancellation of services
    You agree to provide at least 30 days notice of cancellation for any services we provide to you

Cancellations can be emailed to

Prepaid hosting services will not be refunded

  1. Our responsibilities
    We agree:
    (a) to provide high performance services to you;
    (b) to correct all problems as soon as possible;
    (c) to provide an online summary of any scheduled, or unscheduled downtime, and to notify customers by email who wish to be notified;
    (d) to bill you correctly for the services you subscribe to; and
    (e) to keep all software and systems up-to-date
  1. Your responsibilities
    You agree:
    (a) to provide us with correct contact details, and to keep them up to date;
    (b) to keep your private access details (usernames and passwords) confidential;
    (c) to keep back-up copies of all files you publish to our servers;
    We prohibit the publication of the following content on our servers (including pictures, links, and text):
    (a) any material that infringes any copyright, trademark, patent, common law, or rights of others;
    (b) any material that is libellous or slanderous;
    (c) any material which is or contains anything obscene, pornographic, or offensive including links to such material;
    (d) distribution lists to be used via unsolicited electronic mail or other mass electronic mailings

We do not screen the material you publish to our servers. Any material you publish is considered publicly accessible

  1. Retrieval of access details
    If you lose your access details there are two things in the following order you can do:
    (a) request an automatic password re-send;
    (b) phone or email our support staff to re-send them to the address we have on record
  2. Changing your details
    We provide you with the ability to update your contact details yourself through our online control panel. If you require our support staff to update your details you must send an email requesting those changes
  1. Our liability to you
    As a residential customer you have rights under the Consumer Guarantees Act and this section does not limit those rights. However if you use our services for business purposes (or have told us you will do so) then you agree that that Act does not apply to the services we provide you

To the extent that the law allows us to do so, we exclude all other liability to you in connection with our provision of services to you

We are not liable for the protection or privacy of electronic mail or other information transferred through the Internet or any other network provider

We do not make claim that you will receive continual and uninterrupted service. In no event shall we be liable to you for any damages resulting from or related to any failure or delay to provide service

  1. Resale of our services
    If you act as a reseller of any of our services, i.e. you bill your client for services you buy from us, you agree:
    (a) there is no direct relationship between us and your client;
    (b) you will not refer your customer to us for support services;
    (c) you will make it clear to your client that you are the contact for all purposes; and
    (d) this agreement also applies to your clients
  1. IP addresses
    STROBE maintains control and any ownership of any and all IP addresses that may be assigned to you and reserves the right to change or remove any and all IP addresses
  1. Compliance with law
    You agree to use our services in a manner consistent with all applicable New Zealand and/or Australian laws